Terms and Conditions

Welcome to Sky New Travels. These Terms & Conditions govern your use of our website and your interactions with us regarding flight bookings and travel-related assistance.

By using our website, submitting an enquiry, or requesting our services, you agree to these Terms & Conditions.

1. About Our Services

Sky New Travels is a third-party travel booking and assistance company.

Our website provides information about our services and allows customers to contact us regarding flight bookings and travel assistance.

Flight bookings and payments are not completed directly through our website.

Depending on the service requested, bookings may be arranged through airlines, booking platforms, travel suppliers, or other third-party service providers.

2. Flight, Train & Car Rental Bookings

Bookings for flights, train tickets, and car rentals are subject to the availability, pricing, rules, and terms of the applicable airline, railway/ticketing provider, car rental company, or travel supplier.

A booking is not considered confirmed until the relevant provider has confirmed the reservation and, where applicable, issued the required ticket, booking confirmation, or rental documentation.

Prices and availability may change without notice until the booking is confirmed.

3. Customer Information

Customers are responsible for providing accurate and complete information when requesting a booking or travel service.

This may include:

• Passenger names
• Travel dates
• Destinations
• Contact information
• Passport or identification details, where required
• Existing booking information

Sky New Travels is not responsible for problems caused by incorrect, incomplete, or inaccurate information provided by the customer.

4. Fares and Charges

Flight fares, taxes, airline fees, and other charges are determined by the applicable airline, booking provider, or travel supplier.

Additional service or assistance fees may apply for services provided by Sky New Travels.

Any applicable charges will be communicated to the customer before the requested service is processed, where reasonably possible.

Fares and availability may change until the booking is confirmed.

5. Changes and Cancellations

Requests for flight changes, cancellations, upgrades, or other modifications are subject to the applicable airline and fare rules.

Additional charges, fare differences, airline penalties, or service fees may apply.

Sky New Travels can assist customers with these requests but cannot guarantee that a particular change, cancellation, or upgrade will be available.

For more information, please refer to our Cancellation & Refund Policy.

6. Refunds

Refund eligibility and refund amounts are generally determined by the applicable airline, fare rules, booking provider, or travel supplier.

Where a refund is approved, applicable airline charges, cancellation fees, service fees, or other permitted deductions may apply.

Sky New Travels does not guarantee a refund unless the applicable provider confirms that the booking is eligible for one.

Refund processing times may depend on the airline, booking provider, or payment provider.

7. Airline Schedule Changes and Cancellations

Airlines may change flight schedules, routes, departure times, or other flight details.

An airline may also cancel or significantly modify a flight.

In such circumstances, Sky New Travels may assist the customer with the options made available by the airline. However, the final decision regarding rebooking, refunds, credits, or other alternatives is subject to the airline’s policies.

8. No-Show

If a passenger does not travel and does not make the required changes or cancellation within the applicable time period, the booking may be treated as a no-show.

No-show conditions and charges are determined by the applicable airline and fare rules.

9. Travel Documents and Requirements

Customers are responsible for ensuring that they have all required travel documents and meet the applicable travel requirements.

Depending on the journey, this may include:

• Valid passport or identification
• Visas
• Transit visas
• Entry permits
• Health or vaccination documentation where applicable
• Other documents required by the destination, airline, or authorities

Sky New Travels may provide general assistance, but the customer remains responsible for ensuring that they meet the applicable requirements.

10. Third-Party Providers

Flight services may involve third-party airlines, booking platforms, travel suppliers, payment providers, or other service providers.

Their services are subject to their own terms, conditions, policies, and fare rules.

Sky New Travels is not responsible for the independent actions, delays, cancellations, schedule changes, service failures, or policy decisions of third-party providers.

11. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, flight fares, availability, schedules, airline policies, and other travel information may change.

Website information should not be considered a guarantee of availability, price, or a particular travel arrangement until confirmed by the applicable provider.

12. Website Use

You agree to use the Sky New Travels website only for lawful purposes.

You must not:

• Provide false or misleading information
• Attempt to gain unauthorised access to the website or its systems
• Interfere with website functionality
• Use the website for fraudulent or unlawful activities
• Copy or misuse website content without permission

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

13. Limitation of Liability

To the extent permitted by applicable law, Sky New Travels will not be responsible for losses, costs, delays, or disruptions caused by circumstances outside our reasonable control or by the actions or decisions of airlines and other third-party providers.

This may include flight cancellations, delays, schedule changes, missed connections, baggage issues, airline operational decisions, government restrictions, or changes to travel requirements.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

Sky New Travels will not be responsible for any failure or delay in providing assistance or services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• Floods
• Earthquakes
• Pandemics or epidemics
• War or armed conflict
• Terrorism
• Civil unrest
• Government actions or restrictions
• Airport closures
• Airline operational disruptions
• Strikes or labour disputes
• Air traffic control restrictions
• Technical or communication failures
• Power or network outages
• Other events beyond our reasonable control

Where such circumstances occur, we will make reasonable efforts to assist customers and communicate available options. However, we cannot guarantee a particular outcome, travel arrangement, refund, or timeframe.

15. Privacy

Any personal information provided to Sky New Travels will be handled in accordance with our Privacy Policy.

By submitting your information through our website or contacting us, you acknowledge that your information may be used to respond to your enquiry and provide requested travel assistance.

16. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, belongs to or is used by Sky New Travels with appropriate permission.

You may not reproduce, distribute, modify, or commercially use our website content without prior written permission.

17. Changes to These Terms

Sky New Travels may update these Terms & Conditions from time to time.

Changes will be posted on this page along with an updated Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United States

Any disputes will be subject to the jurisdiction of the applicable courts of the United States, unless otherwise required by applicable law.

19. Contact Us

If you have questions about these Terms & Conditions or our services, please contact us.

Sky New Travels

Phone: +1-888-693-8003