Cancellation Policy

At Sky New Travels, we assist customers with flight bookings, train ticket bookings, and car rental services. Our website does not provide direct online booking or payment checkout unless specifically stated otherwise. Bookings and payments may be handled through the applicable airline, railway/ticketing provider, car rental company, booking platform, or travel supplier.

This Cancellation & Refund Policy explains how cancellation, changes, and refund requests are handled when we assist you with these services.

1. Flight Cancellations

If you need to cancel a flight, please contact Sky New Travels as soon as possible.

Cancellation and refund eligibility depends on the airline’s fare rules, ticket conditions, cancellation policy, and the terms applicable to your booking.

Tickets may be refundable, partially refundable, subject to cancellation charges, or non-refundable.

2. Train Ticket Cancellations

Train ticket cancellations and refunds are subject to the rules and policies of the applicable railway or ticketing provider.

Any cancellation charges, refund amounts, deadlines, or other conditions will depend on the specific ticket and provider.

Sky New Travels can assist you in understanding the applicable cancellation and refund options.

3. Car Rental Cancellations

Car rental cancellations are subject to the terms and cancellation policy of the applicable car rental company or booking provider.

Cancellation fees, refund eligibility, deadlines, and other conditions may vary depending on the rental, vehicle, location, and provider.

Customers should contact us as early as possible if they need to cancel or modify a rental request.

4. Refund Policy

Refund eligibility is determined by the applicable airline, railway/ticketing provider, car rental company, booking platform, fare rules, and booking terms.

Where a refund is available, the amount may be reduced by applicable cancellation fees, service fees, fare differences, or other charges permitted under the applicable terms.

Sky New Travels does not guarantee a refund unless the relevant provider confirms that the booking is eligible for one.

5. Refund Processing

Where a refund is approved, processing will depend on the provider and the method through which the original booking or payment was processed.

Third-party processing times may vary, and Sky New Travels cannot guarantee a specific refund timeline when processing depends on an external provider.

6. Service Fees

Where applicable, Sky New Travels may charge a service or assistance fee for handling bookings, cancellations, changes, refund requests, or other travel-related services.

Any applicable fee will be communicated to the customer before the service is processed, where reasonably possible.

Service fees may be non-refundable once the requested service has been completed.

7. Provider-Initiated Cancellations

If an airline, railway/ticketing provider, or car rental company cancels or significantly changes a booking, the available options will depend on the provider’s applicable policies.

Depending on the circumstances, options may include rebooking, rescheduling, credit, refund, or other alternatives offered by the provider.

Sky New Travels can assist customers in understanding and pursuing the options made available by the relevant provider.

8. Customer-Initiated Changes

If you request a date change, cancellation, rescheduling, or other modification, applicable provider fees, fare differences, rental charges, service fees, or other costs may apply.

The exact charges depend on the terms of the specific booking.

9. Non-Refundable Bookings

Some flights, train tickets, and car rentals may be non-refundable.

Where permitted by the applicable provider, alternatives such as rebooking, rescheduling, or travel credit may be available. These options are subject to the provider’s rules.

10. No-Show

If a customer does not use a confirmed booking and does not cancel or modify it within the applicable timeframe, the booking may be treated as a no-show.

A no-show may result in loss of the booking value or additional charges, depending on the provider’s terms.

11. Refund Requests

To request assistance with a cancellation or refund, please contact us with your booking details.

We may require:

• Customer or passenger name
• Booking reference
• Ticket or rental details
• Contact information
• Other information reasonably required to process the request

12. Important Notice

Sky New Travels acts as a third-party travel booking and assistance company. The final terms relating to cancellations, refunds, rebooking, fare changes, rental changes, and other booking conditions are determined by the applicable provider and its terms.

Our role is to assist customers with the process and communicate the options made available by the relevant provider.

13. Contact Us

Sky New Travels
Phone: +1-888-693-8003
Email: support@skynewtravels.com

Please contact us as soon as possible if you need assistance with a flight, train ticket, or car rental cancellation, change, or refund request.