Privacy Policy

At Sky New Travels, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect and use your information when you visit our website, submit an enquiry, or contact us regarding flight bookings and travel assistance.

1. Information We Collect

When you contact us or submit an enquiry, we may collect information such as:

• Full name
• Phone number
• Email address
• Travel origin and destination
• Travel dates
• Flight or reservation details
• Travel requirements
• Information you provide in your message or enquiry

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Contact you about your travel requirements
• Assist with flight bookings
• Assist with date changes, cancellations, and upgrades
• Assist with existing reservations
• Provide customer support
• Improve our website and services
• Maintain business records
• Prevent fraud or misuse
• Comply with applicable legal requirements

We do not use your information for purposes unrelated to your enquiry or our legitimate business activities without appropriate permission where required by law.

3. Flight, Train & Car Rental Assistance

Sky New Travels provides third-party travel assistance for flight bookings, train ticket bookings, and car rentals. Our website does not provide direct online booking or payment checkout unless specifically stated otherwise.

If you request assistance, we may collect and share relevant information with airlines, railway/ticketing providers, car rental companies, booking platforms, or other service providers as necessary to process your request.

We only share information that is reasonably necessary to provide the requested service, complete or facilitate a booking, or comply with applicable law.

4. How We Contact You

If you provide your phone number or email address, we may contact you regarding your enquiry or travel requirements.

Depending on the information you provide, we may contact you by phone, email, text message, WhatsApp, or another communication method where applicable.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, understand website traffic, improve performance, and enhance the user experience.

Third-party services such as analytics or advertising platforms may also use cookies or similar technologies where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers, airlines, travel suppliers, technology providers, professional advisers, or government authorities when reasonably necessary to provide requested services, operate our website, protect our business, or comply with legal obligations.

7. Data Security

We take reasonable measures to protect the information we collect against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested assistance, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, we may securely delete or anonymise it.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices.

Sky New Travels is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally permitted
• Withdraw consent where applicable
• Object to or restrict certain processing
• Raise a concern regarding how your information is handled

To make a privacy-related request, please contact us using the details below.

11. Children’s Privacy

Our website is not intentionally directed toward children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any changes will be posted on this page along with an updated Last Updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Sky New Travels

Phone: +1-888-693-8003

Email: support@skynewtravels.com